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Clinical and Technical Services Frequently Asked Questions

For additional questions not included here, please see the comprehensive Frequently Asked Questions section or contact us.

Q : Is there someone I can call to answer technical questions and solve problems?

A : Yes. Our Technical Support Specialists are available Monday - Friday, 8 am to 5 pm, Eastern Standard Time, to provide answers to all your technical questions. The toll-free number is 800-TEC-SVCS 800-832-7827, Ext 2.

Q : My staff is very busy. Will preventive maintenance calls be automatically scheduled?

A : Yes. Your Alcon Field Engineer will call and arrange a convenient time for your scheduled maintenance visits.

Q : Who should I contact for additional information?

A : For additional information, contact your Alcon representative at 1-800-TEC-SVCS (1-800-832-7827).

Cataract, Refractive, and Vitreoretinal Clinical and Technical Services

Clinical and Technical Services
Alcon Research Ltd (Lake Forest Site)
20511 Lake Forest Drive
Lake Forest, CA 92630

Phone: 800-832-7827 or

24/7 Phone Support

24-Hour Emergency Phone Service available to support you 24 hours a day, seven days a week

Clinical and Technical Services Contact Form